RETURNS & REFUNDS

What is your Returns Policy?
Want to find out more about our returns policy? Read below for more information.  

Returning an unwanted item?

All our garments are made to order as custom items. As such we do not accept unwanted or incorrect items returns for refund or exchange. 

If you have a faulty item then we will replace it for you. As a custom item we do not offer refunds for manufacturing defects, we will make and deliver you a new item as soon as possible. 

We aim to replace your faulty item for you within 6-8 weeks of you notifying us of the fault.

All custom clothing is non refundable. This does not however affect your statutory warranty and guarantees.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right, then we might have to deactivate the account and any associated accounts. This includes but isn't limited to:

• When we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them.
• When someone orders and returns loads - way, way more than even the most loyal customer would order.
• When the items returned don't match what you ordered. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact Customer Care. They'll give you a returns label although you'll be responsible for the cost of returning the goods to us.

Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.

Want to exchange an item?

All items are custom made to order and as such can not be returned for exchange.

How to return a faulty item?


Once the returns process has be initiated please return the item/s with a copy of your order details to the below address;